Unclaimed
Swiggy
12.2M
CLAIMED LOSSES
14.5K
TOTAL REVIEWS
980K
PAGE VIEWS
151
ISSUES RESOLVED
Swiggy Net Promoter Score (NPS)
-58
low
NPS
-100
100
- 19% Promoters
- 3% Passives
- 77% Detractors
Swiggy's estimated NPS of -58 considered to be low. 19% of users would likely recommend Swiggy to a friend or colleague.
Customer Satisfaction
Swiggy Reviews
New Reviewer
Coustomer care dint resolved my order in msg
DI ordered from barbeque nation today but ur delivery boy was unable to find the restaurant and the order was delayed too much so i asked the coustmer care to refund my money as it was too late for order but they said i have to take the order because they wont refund and they will cancel my cod service also for while u have delayed so much its not our fault i had my dinner already waitng so long and ur coustmer care also dint resolved my problem and was texting late..
User's recommendation: Dont ever opt for swiggy customer care its waist of time better go for zomato as they refund atleast.
ID
Pros
- No resolution
Cons
- No resolution by customer care
Loss
$574
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMissing items
Update by user May 31, 2023
I want full refund.
Original review posted by user May 31, 2023
Packaging is done badly We have received packed Packet We need whole amount of refund And we have to call to Swiggy User's recommendation: Refund my whole money.
ID
Preferred solution
Full refund
New Reviewer
#168628****53
Mera order mujhe nahi mila ek ghante se nahiemila aap pta krke btaye kab tak mera order mere pass aayga
ID
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer