Bharti S Kam

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No solution

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The customer is penalized for Swiggy's error; they do not accept their mistake. The only answer we get is, 'we cannot help.' This is a ridiculous service.

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Loss:
$562
Pros:
  • Quick delivery
Cons:
  • Always address wrong

Preferred solution: Full refund

User's recommendation: Think before you order

Wylene Wlm

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Verified Reviewer
| map-marker New York, New York

Cannot trace the parcel delivered by swiggy genie

Cannot trace the parcel delivered by swiggy genie
Cannot trace the parcel delivered by swiggy genie - Image 2

The swiggy genie guy dropped the parcel outside the house somewhere (even though there were ppl at home) and now we can find it. The photos uploaded are completely blurry

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User's recommendation: Check the delivery and photos right away

Vanda C Txh

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| map-marker New York, New York

My food was not delivered

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Swiggy - My food was not delivered

I paid for my food, 1029 INR, and didn't receive it. The guy called, but my phone didn't ring.

I had given my address, but no one appeared at my house with my food.

So, he said that he canceled the order. I want my money back!

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Vanda C Txh

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Verified Reviewer
| map-marker Lisbon, Lisbon

Didn't receive my order item

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Swiggy - Didn't receive my order item

The guy didnt deliver my food. He call but my phone doesnt work inside my house.

And he didnt come to my house so he cancelled. I payed 1029 INR and I want my money back

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User's recommendation: No recomendations

Abhi Y Lel

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My Swiggy account block

My Swiggy account block

My swiggy account not login blocked why blocked ??? Please solve my swiggy account problem please help me

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Loss:
$100000

Preferred solution: My account blocked please unblock

User's recommendation: My swiggy account block why ??

Navia Fdw

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Verified Reviewer
| map-marker Milan, Milan

A company full of decrimination. Unprofessional delivery guys,

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I ordered some things, gave my detailed address to the door number , but when the delivery guy came , he ran off without a word , I run after him to find out what's the problem, I asked the receptionist of the hotel to ask what the matter is, he said he can't deliver to Africans!! Very unprofessional

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Joel M Pnr

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Someone placing orde in my name while I'm in Canada and never been to Karnataka or Bangalore!

Swiggy - Someone placing orde in my name while I'm in Canada and never been to Karnataka...
Swiggy - Someone placing orde in my name while I'm in Canada and never been to... - Image 2

It's been a long time someone else is ordering food in my name in Bangalore where I have never even visited.

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Loss:
$12000

Preferred solution: I would like to remove the account in which my email address is attached.

Resolved
Saba S Had

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| map-marker Pune, Maharashtra

Resolved: Complaints unresolved

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Swiggy - Complaints unresolved
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Swiggy - Complaints unresolved - Image 4
Updated by user Sep 22, 2024

Company fixed the issue and I have been provided with apology. No refund no reply

Original review Sep 15, 2024

My swiggy insta mart order was paid but not delivered and got cancelled by company end.I dint get my money refund yet.

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User's recommendation: NEVER ORDER from SWIGGY INSTAMART and swiggy as well and incase of emergency ALWAYS MAKE CASH ON DELIVERY PAYMENT.

Anonymous

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Verified Buyer
| map-marker Lucknow, Uttar Pradesh

Bad quality food delivered through your platform

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Swiggy - Bad quality food delivered through your platform
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Swiggy - Bad quality food delivered through your platform - Image 5
Swiggy - Bad quality food delivered through your platform - Image 6

We ordered some lunch through Swiggy from a restaurant called Vaango in greater Noida. Please see the photos to see the quality of the food that was delivered.

The total bill was about 3572 rupees.

Also there was spillage everywhere as the paper containers broke due their extremely poor quality. If India had proper food quality standards that restaurants and platforms like Swiggy adhered to, such food would not be served to anyone, even animals.

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User's recommendation: Do not order from Vaango and also be aware that Swiggy probably doesn’t check the quality of the vendors it is onboarding. So there is no quality assurance for the food delivered through their platform.

Vaibhav P Hse

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Very Worst Service

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Swiggy - Very Worst Service
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Swiggy - Very Worst Service - Image 3

186993****43998 - Order ID: I ordered a Thali from Mezban Restaurant which mentioned 1 Missi Roti and 2 Tandoori Roti in the Thali. However, they only sent me 2 Tawa Roti.

Swiggy didn't provide my issue in your list and there was no staff number. What is this? I can't believe it. This is very poor service by Swiggy in the last two or three months.

It's very bad. I will express my discontent on social media (Facebook, Instagram, Twitter) about you and your service.

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Preferred solution: Full refund

User's recommendation: Not Order On Swiggy

Bijal H

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I ordar on insta mart stil i did not get refund

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I ordar goft from insta mart nd i my ordar got cancel and stl not recived any payment i want gift for rakhi but thair is hodan charge wil cut also i dindnt got any refund and i m ordar from out of country so i cant cal in swigy plz refund my amount

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Preferred solution: Full refund

User's recommendation: No one

Mukesh S Hst

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Order not received

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Swiggy - Order not received
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Swiggy - Order not received - Image 4

Tried to calling to the driver multiple time but never get received only it was ringing. Hence gave alternative number to call me back via chat service, got confirmation via chat I will be contacted but it was never a call back.

After cople of minutes got cancelation message. Have sent an email to see if I can get refund.

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Loss:
$1109
Pros:
  • It is easy to place orders
Cons:
  • Sametime they must put the contact number of the driver so that somecan contact

Preferred solution: Full refund

User's recommendation: I really do not recommend

Vedant J Ipr

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Received unrelated item

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Swiggy - Received unrelated item
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Swiggy - Received unrelated item - Image 4

I had ordered a cake, but what I received was completely different and of poor quality. It was not at all satisfactory, and Swiggy is not providing a refund.

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Loss:
$260

Preferred solution: Full refund

User's recommendation: Outlet has given some other low quality product(cake)

Niranjani Y

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Refund my amount

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Swiggy - Refund my amount

The delivery guy delivered my order to somebody my mistake and I en I call him he came to know that order was delivered wrongly delivered..when I ask for refund...he said company will refund you within few minutes...but till now I did get my refund amount...in such cases we are unable to reach swiggy customer service also..so please try to refund my Rs.483

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Loss:
$483

Preferred solution: Full refund

Mukull S

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Wrong order

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Swiggy - Wrong order
Swiggy - Wrong order - Image 2
Swiggy - Wrong order - Image 3
Swiggy - Wrong order - Image 4
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Swiggy - Wrong order - Image 6

I ordered from subway which is repeated brand in India and I paid alot of money for those two sandwiches and ticked all the ingredients that they put and I chose some of my choice of sauces ,, but they gave me very simple very basic sandwich which is really pathetic and awfully to eat,, what the he'll is this,, I want full refund and o want you to Gabe them serious warning about this

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Loss:
$5

Preferred solution: Full refund

India I Dtn

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Verified Reviewer

Please forget my account don't miss call and...

Please forget my account don't miss call and massage please understand stop my parment total my account don't miss all.

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