Swiggy Reviews

I am so disappointed by the behaviour I have been facing since last 14 hours.

First, I ordered Medium sized Pizza from Pizza Hut via Swiggy, but I received Small Sized pizza. Which disappointed me so much.

Second, I tried to reach customer care via your help service in the App, but instead of sorting the issue or escalating it to a senior authority, it kept on repeating same templated lines, It didn't resolved the issue and wasted my 2 long hours.

Yet they only kept on asking for apology which is of no use as I simply wanted a resolution.

Third, I called at the customer care number, there too customer executive kept on repeating same line repeated like a parrot, that they are sorry, when asked to escalate to senior, he was still unable as nobody picked the call when he dialled the number.

Fourth, the customer care executive, offered for a coupon of 391 which is only valid for 7 days. How come you are trying to resolve something by pressurizing a customer to consume within 7 days, when that customer is asking that you have delivered a lesser portion for the product which was asked, and now you are rather than refunding g that amount who are being so magnanimous by giving me something which is not at all what I have spent and being forced to take.

This is the level of professionalism Swiggy has showed me since last 14 hours for being along time customer.

I am extremely disappointed with the food quality delivered through my order. The food was stale and had a foul smell, making it completely unfit for human consumption.

Unfortunately, a pregnant woman consumed some of it before we realized it had gone bad. This is a very serious matter because consuming spoiled food during pregnancy can lead to food poisoning, severe health complications, and potential risks to both the mother and the unborn baby.

This kind of negligence is completely unacceptable.

Food delivery platforms and their restaurant partners have a responsibility to ensure that only fresh, hygienic, and safe food is delivered to customers. Such carelessness could have resulted in a medical emergency.

I request you to treat this as a high-priority complaint, initiate an immediate investigation against the restaurant, provide an appropriate resolution and compensation, and ensure that such incidents do not happen to any other customer in the future.