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Contact Swiggy Customer Service

How to Reach a Person at Swiggy

Verified Contact Information
  • +91 124 600 0660
    Gurgaon

Customer Service:

  • +91 446 000 6600
    Chennai
  • +91 806 746 6793
    Hyderabad
  • +91 336 000 6600
    Kolkata
  • +91 226 000 6600
    Mumbai
  • +91 806 746 6777
    Partner Support
  • +91 806 817 9777
    Partner Support
  • +91 804 670 6906
    Partnership
  • +91 206 000 6600
    Pune
  • +91 806 746 6729

Headquarters:

  • +91 806 000 6600
    Bangalore

Legal:

  • +91 806 842 2422
    Privacy Inquiries
partnersuport@swiggy.in
Partner Support
refunds@swiggy.in
Refunds issues
support@swiggy.in
careers@swiggy.in
grievances@swiggy.in
Privacy Inquiries
social@swiggy.in
Terms and Conditions
legal@swiggy.in
contact@swiggy.in
Advertising Inquiries
brand-protection@swiggy.in
android@swiggy.in
App Support

Swiggy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Swiggy Phone Number
+91 806 746 6777
Average Hold Time
00:01:27
Average Calls duration
1 minute
Most Popular Swiggy Email Address
refunds@swiggy.in
Issue Resolution Rate
Low (23% reported full resolution)
Swiggy Customer Service Rating
3.8 out of 5
View full overview
PissedConsumer Club

Contact Information

Swiggy Website:

Swiggy Help Center:

Corporate Office Address:

Bundl Technologies Pvt Ltd
Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road
560029
India

How Customers Rate Swiggy Support?

3.8 / 5
Needs improvement

Based on 520K calls to Swiggy customer support through PissedConsumer.com and 8 survey responses.

Total Calls
520K
Avg Call Duration
01:28
Issues Resolved
23%

Why Customers Call Swiggy?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 34%
  • Shipping and Delivery 19%
  • Product/ Service 11%
  • Payments and Charges 7%
  • Request for Information 6%
  • Refund 6%
  • Account 6%
  • Activation/ Cancellation 4%
  • Return/ Replace 3%
  • Employment 2%
  • Staff <1%
  • Website/ Application <1%
  • Cards <1%

Customer Inquiries & Issues

34%
  • "Pesa kat gya h"
  • "Penalty and incentives"
  • "Pasay kaat dya sir"

Shipping and Delivery

19%
  • "Didn't receive one item in order"
  • "Order not received"
  • "My order not received"

Product/ Service

11%
  • "Swiggy food delivery activity account"
  • "I have penalty issue but no one is connecting to agent i raised issue yesterfay but till now no one is resolving"
  • "Wrong food"

Payments and Charges

7%
  • "Payment kilo laddu ka Kiya delivery boy Ne aadha kilo laddu prapt karvaya"
  • "Payment getting declined, haven't issue in bank end confirmed with bank"
  • "Outstanding payment"

Request for Information

6%
  • "Order Related"
  • "Need help regarding changing zone"
  • "Order status"

Refund

6%
  • "Refund"
  • "My items are missing from my order need full refund"
  • "Refund issue"

Account

6%
  • "My account is deactivated"
  • "Not created my account"
  • "For my bank account wrong"

Activation/ Cancellation

4%
  • "I was trying to cancel my order but they r not accepting reason is that I ordered 2 tiramisu nd they providing me 1 bcz they have 1"
  • "Cancelling the order because my bike accident"
  • "I want to cancel order by mistake order booked"

Return/ Replace

3%
  • "My phone number change"
  • "Swift change Krna tha"
  • "Resturant is not give correct order"

Employment

2%
  • "Job"
  • "For job vacancy"
  • "Salary esu"

Staff

<1%
  • "Late service"
  • "Service line change food se instamart mein"
  • "Bad customer service"

Website/ Application

<1%
  • "I orderd wrapp and burger but whn i recv my order burger was missing i want raise comolaint"
  • "My application submitted your I'd will be ready in less than 5min that is my problem"
  • "App technical issue"

Cards

<1%
  • "Reason for Call: PAN card issue. My PAN is linked to my old Swiggy Delivery Partner account. Please help me unlink it so I can use it with my current account."
  • "Our pan card technicial issue"
  • "facing problem in adding card detais"

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